FAQs

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Warranty

To return your purchase, please use our return form and send the unused products(s) within 30 days after the purchase date in their original giftbox to:

  • Salesupply Inc.
  • Secrid
  • 155 Water Street B3
  • Brooklyn, NY 11201
  • United States

If you wish to receive a prepaid return label, please contact us at customerservice@secrid.com or +13477782484.

As soon as we have received your return shipment, we will inspect the products and send you a notification. After your return shipment has been approved, we will issue a credit note and refund your payment.

If you have questions about the status of your return shipment, you can always contact us at customerservice@secrid.com or +13477782484.

We offer a warranty of two years. Within this two-year period, you can take your product together with your proof of purchase back to your Secrid dealer or send your wallet to our partners from SaleSupply.

If you choose to take your product back to your Secrid dealer, they will take care of replacement or repair of your product.

When you prefer to send your product to our partners from SaleSupply, they will repair or replace your product as soon as the product is received. Their contact information is listed here.

We offer a warranty of two years. If you have any questions about the warranty of your product, please send an email to customerservice@secrid.com.

We offer a warranty of two years. Within this two-year period, you can take your product together with your proof of purchase to your Secrid dealer for replacement or repair. Your retailer will then contact us to deal with the situation. Alternatively, you can send your wallet to our partners from SaleSupply. Their contact information is listed here.

The construction is designed for plastic cards of standard credit card size. Cards that are narrower can become loose and fall out. Cards that are wider can damage the mechanism or cause other cards to become loose and fall out. You can first try to change the cards and to briefly bend them and to turn around cards that are curved. It also works sometimes to roughen up the felt slightly on the inside of the Cardprotector. This is done by first removing the cards and then moving the sharp edge of a key gently over the felt on the inside of the Cardprotector. If this does not work, please take your product together with your proof of purchase to your Secrid dealer for replacement or repair. Your retailer will then contact us to deal with the situation. Alternatively, you can send your wallet to our partners from SaleSupply. Their contact information is listed here.

Safety

A major disadvantage of RFID technology is that the cards can be hacked remotely. This option is already available with a smart phone or a device that is easy to obtain via internet. Without the owner of the card noticing, the identity of a card can be easily read and copied. These cards, such as the public transportation pass, new credit cards and admission tickets, can be activated, read out and copied from up to many meters away. The frequencies of the RFID tag do not penetrate through the Cardprotector, thus the Secrid Cardprotector protects against the unauthorized reading and copying of data.

RFID stands for Radio Frequency Identification. This technology makes identification possible using radio waves. RFID cards incorporate a chip and an antenna for wireless communication and can thus be read remotely. The advantage of RFID is convenience. You do not have to remove your card from your wallet in order to pay. Paying is easier and takes less time. The radio waves do not penetrate through metal.



The letters EMV come from the original initiators of this technology - Europay, MasterCard and VISA. EMV technology operates on the basis of a chip and makes the sensitive magnetic superfluous. The exchange comes about when you insert the card into a device; physical contact is required between the chip and the device.



Near Field Communication or NFC is a wireless method of communication. NFC generally has a range of about 10 centimeters. NFC is also viewed as an extension of radio frequency identification (RFID). The technical principle of NFC cards is, as far as

Many public transport cards, business access cards and the latest credit and debit cards have an RFID or NFC tag. RFID cards can be recognized by one of the following logos:

The Secrid Cardprotector protects against magnetic radiation to a limited degree. It is not possible to block magnetic radiation completely, therefore we recommend to always use caution with strong magnets near the cardholder. Secrid wallets offer more protection against magnetic fields than just the Cardprotector, purely because of the different materials with air in-between. The most frequent damage to magnetic strips comes from phones with strong magnets in combination with a card with a weak magnetic strip.

Use

There is a manual in every Secrid. The digital version of the manual can be found through this link.

The aluminum Cardprotector safely stores up to six cards. The mechanism is already functional using only one card, therefore you are not restricted by a minimum number of cards in the Cardprotector. The maximum storage capacity of the Cardprotector depends on the thickness of your cards and whether the cards are embossed. 
The interior in the leather of the Miniwallet, Slimwallet and Twinwallet offers an additional storage capacity of four cards. However, the cards stored in the leather interior of the wallets are not thoroughly protected against RFID theft.

The aluminum Cardprotector optimally protects your six most important cards, both against bending and breaking and against your RFID cards being scanned if you don't want them to be (such as the transportation pass, ID card, the latest credit cards and business cards). In a normal wallet, RFID cards cannot be stored safely. RFID cards can be activated, read and copied at a distance of up to 30 meters, without you noticing a thing. To safely use an RFID card, you slide it out 3 cm from the Cardprotector; the radio signal is then substantially reduced, but still sufficient for contact over a short distance. By minimizing the time duration and signal strength, you remain outside the reach of digital pickpockets. The Cardprotector protects against magnets to a limited degree.

It is not necessary to grease your Secrid wallet with shoe polish to keep the leather nice. Nearly all of our leathers are full grain leathers with a completely natural coloring (aniline). In particular, the vintage leathers (black, blue, brown, cognac, grey and taupe vintage) have a high wax content. This leather is sensitive to scratches, but the scratches are easily rubbed out. By rubbing with the fingers over the leather, the scratches and stains - to a certain degree - will disappear. This type of leather ages beautifully. The leather starts to shine and, because of the all-natural and transparent dyes, the natural grain of the skin remains beautifully visible.

If you keep a wallet made of this vintage leather in your pocket together with hard objects (coins or keys), the scratch effect is stronger and the leather surface will not be restored by itself. In that case, you can polish the leather with a little clear shoe polish. Our black leather - also a natural grain - is, in practice, the least scratch-sensitive color in the range.

Company

Secrid products and packaging are manufactured in the Netherlands and, therefore, we can guarantee that they are made in clean factories with good working conditions and short transport distances.

Secrid products and packaging are manufactured in the Netherlands and, therefore, we can guarantee that they are made in clean factories with good working conditions and short transport distances. The assembly takes place in a sheltered workshop in Leiden. Through the clever design solutions from our designers, it is financially possible to produce in Netherlands.

There are plenty of options for doing business with Secrid. To respond to your specific proposal, we ask you to send your proposal, clearly and concisely, in an e-mail to info@secrid.com. We will respond to your message as soon as possible.

Counterfeit

Secrid’s success is inspiring others. Variations and imitations of our product are already in circulation. In some of these cases the counterfeit products are even provided with our Secrid logo. The counterfeit products originate mainly from China and Turkey.

Many of the copies have tell-tale differences (material, lever, type of leather, logo). In a few cases the copies look deceptively similar to the original, including our logo. The quality of these copies usually ranges from bad to very bad. The examples we have tested ourselves have an average lifespan of a few months. These counterfeit products are on sale at markets, fairs, online platforms, online stores and by brick stores not included in our store locator.

Secrid manufactures exclusively in the Netherlands. In this way we can guarantee high quality and environmental standards and good working conditions. The mechanism of the origin Secrid Cardprotector can be operated 250,000 times without any problem. In the unlikely event of something not being right, you can rely on the two-year guarantee and excellent service.

We advise you to buy from one of our official Secrid resellers. These can be found on our store locator. You can always contact us if you have any questions or doubts.