FAQs

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Order

After you’ve placed your order, we'll send you an e-mail with detailed tracking information.

It is not possible to adjust your order after it has been placed. If you want to cancel your order, please contact us at customerservice@secrid.com or call +13477782484.

We accept American Express, Mastercard, and Visa.

Shipping

After processing your order, we ship your wallet with FedEx within 24 hours. The delivery time is 2-4 business days.

Yes, all wallets are picked and packed from our on-site warehouse in The Hague and send to all states of the USA.

For orders under $44,95, we charge $10 for shipping. Orders over $44,95 will be shipped free of charge.

Return

To return your purchase, please use our return form and send the unused wallet(s), in their original giftbox, within 30 days after the purchase date. Please use the following returning address:

Salesupply Inc.
Secrid
155 Water Street B3
Brooklyn, NY 11201
United States

If you wish to receive a prepaid return label, please contact us at customerservice@secrid.com or +13477782484.

As soon as we have received your return shipment, we will inspect the products and send you a notification. After your return shipment has been approved, we will issue a credit note and refund your payment.

If you have questions about the status of your return shipment, you can always contact us at customerservice@secrid.com or +13477782484.

Exchanging a wallet for a different color or wallet type is not possible. However, within 30 days after purchase, you can return your wallet and we will issue a refund. You can then order a different wallet in our webshop.

Warranty

All Secrid wallets come with a standard two-year warranty. We offer a third year of warranty with the registration of your wallet. If you have further questions regarding our warranty, please send us an email at customerservice@secrid.com.

The Cardprotector is designed to hold plastic cards the size of a standard credit card. Narrower cards can come loose and fall out of the Cardprotector. Broader cards can damage the mechanism or cause other cards to come loose and fall out. You can first try changing the cards, bending them slightly and turning bent cards around. Another option is to slightly roughen up the felt inside the Cardprotector with the edge of a key. To do this, remove your cards and gently move the sharp side of a key up and down over the felt on the inside of the Cardprotector. If this doesn't work, please take your wallet together with your proof of purchase to your Secrid retailer for replacement or repair. Alternatively, you can send your wallet to our partners from SaleSupply.

The Cardprotector is designed to hold a maximum of 6 plastic cards the size of a standard credit card. Storing more cards or cards that are broader than a standard credit card may make them get stuck. To solve this problem, we completely redesigned the Cardprotector’s mechanism in 2016. This new lever – the Salamander – splits in half when extra force is applied, resulting in a higher internal force to push the cards out.

If you have a newer Secrid wallet, use extra force on the Secrid lever until a loud click is heard and a few cards are pushed out. Remove these from the Cardprotector and press the Salamander lever back into position until another click is heard. Now you can remove all the cards, leaving the Cardprotector’s mechanism intact. Before you fill the Cardprotector again, check that none of the cards are a different size and that you have not exceeded the maximum number of cards.

If your cards are stuck and your wallet doesn't have the new Salamander lever, please send an email to customerservice@secrid.com or contact a local Secrid retailer.

The Salamander lever is named for its ability to split the ‘arm’ that pushes the cards out. Just like a real salamander, the arm 'grows' back once it has been pushed back into place. You can recognise the Salamander lever on the base of the Cardprotector – it has two small plastic arms to the right of the lever. You can also recognise it by the lack of a seam in the middle of it. If the lever you're holding doesn’t have a plastic seam, your wallet isn’t equipped with the new mechanism and we advise you not to use extra force.

If your wallet has a production error, you can return it for a free repair within two years after purchase – or three years if you've registered your wallet. You can take your wallet, together with a proof of purchase, to your Secrid retailer or send it to our partners from SaleSupply.

Safety

This is a practice, also known as digital pickpocketing, where your cards are read or copied from a distance. Criminals can commit this identity theft with the use of radio-frequency identification (RFID) readers, without ever touching your wallet. The frequencies of the RFID/NFC tag can't penetrate aluminium, making the Cardprotector like a firewall against this unauthorized reading and copying of data.

RFID stands for Radio Frequency Identification. This technology makes identification possible using radio waves. RFID cards incorporate a chip and an antenna for wireless communication and can thus be read remotely. The advantage of RFID is convenience. You do not have to remove your card from your wallet in order to pay. Paying is easier and takes less time. The radio waves do not penetrate through metal.



The letters EMV come from the original initiators of this technology - Europay, MasterCard and VISA. EMV technology operates on the basis of a chip and makes the sensitive magnetic superfluous. The exchange comes about when you insert the card into a device; physical contact is required between the chip and the device.



Near Field Communication or NFC is a wireless method of communication. NFC generally has a range of about 10 centimeters. NFC is also viewed as an extension of radio frequency identification (RFID). The technical principle of NFC cards is, as far as we can tell, identical to that of RFID cards.

Passive (no power supply)Active (own power supply)
RFID (serial number) Access cards Tracking chips
NFC (data) Bank cards Smartphones

Many public transport cards, business access cards and the latest credit and debit cards have an RFID or NFC tag. These cards can be recognized by one of the following logos:

The aluminum Cardprotector optimally protects up to six most used cards against bending, breaking and unwanted wireless communication.

RFID readers can be used to scan a card from feet away. When RFID/NFC cards are inside the Cardprotector completely, this wireless communication is blocked and
the cards are fully protected. In use, when the cards are slid out an inch, the wireless signal is weak, but sufficient for communication over a short distance. This way your privacy remains secured in the best possible way.

Secrid wallets provide the same amount of protection as traditional wallets. Currently there are no standards for measurement of magnetic field protection, so the degree of protection cannot be expressed as a number or percentage. The best protection from magnets remains distance.

Magnets can damage magnetic stripe cards. The magnet’s strength and time of exposure influence how much damage can be caused. Long exposure to the weak magnetic closure on a bag is more likely to damage the card than brief exposure to a strong magnet.

The type of magnetic stripe card also influences the amount of damage a magnet can do. There are HiCo (High Coercivity) and LoCo (Low Coercivity) cards that are characterised by the properties of the magnetic stripe. LoCo cards can be written with a lower magnetic field, and as a result, strong magnetic fields can change and/or erase its data. It’s a similar process to overwriting cassette tapes back in the day. Examples of modern applications of LoCo cards are parking, hotel or gift cards. HiCo cards, for instance older payment cards, are more resistant to external forces but remain sensitive to magnets.

In practice, the magnetic stripe on cards is hardly being used anymore. We've gone from swiping to inserting the card and contactless payment. Over the years, cards have been improved by the addition of a chip and an antenna, making usage smarter and more effortless. As new global standards aren't made in a day, most modern payment cards contain both a magnetic stripe and a chip. As regular magnets only affect the magnetic stripe, modern cards can't be damaged significantly by the proximity of a magnetic field.

Can be damaged by magnets Can be activated by hackers Secrid wallets provide extra protection
Magnetic stripe Yes No -
Chip No No -
NFC/RFID antenna No Yes Yes
Use

The manual for our wallets can be found here.

The aluminium Cardprotector can hold 4 to 6 cards, depending on their thickness. The higher the number of cards with embossed details, the fewer cards the Cardprotector can hold in total. Its mechanism also works with just one card, so it isn't necessary to fill the Cardprotector completely.

The Cardprotector is the most minimalist wallet in our collection. A separate Moneyband or Slide can be added to the Cardprotector to extend your everyday set-up – ideal for a few extra cards or business cards. The Cardprotector is integrated into all our leather wallets. These wallets provide enough space for 4 to 6 cards in the Cardprotector and room for cash, receipts, business cards and less frequently used cards in its leather exterior. The leather part of our Miniwallet and Twinwallet offers room for 4 extra cards. The Slimwallet has a wider cut, providing space for at least 6 extra cards in its exterior. From the Cardprotector to the Twinwallet, there is a wide range of compact solutions to suit almost everyone.

The Cardprotector is made for standard credit-card size plastic cards. The Cardprotector is not suitable for paper cards such as business cards, because they can jam the mechanism. However, in addition to the Cardprotector, the Moneyband, Cardslide, Miniwallet, Slimwallet and Twinwallet do provide space for paper cards, cash and receipts.

In spite of their compact size, our wallets can hold a surprisingly large amount. The question we're most often asked is how bank notes should be placed in the Moneyflap of our leather wallets. There is no single answer to this. Every wallet becomes personal once it’s being used, and that also applies to putting away bank notes.

There are two methods we recommend. The first is to slide notes down horizontally, so there is no need to fold the money. Another way is to open out the Moneyflap and place the notes vertically. By folding back the Moneyflap, the cash is held securely in the wallet and takes up very little space.

Company

Our wallets are made entirely in the Netherlands. Together with our 50 suppliers, we can ensure high-quality products, good working conditions and respect for the environment. Our products are assembled on a daily basis with high precision and enthusiasm in social enterprises in Delft, Leiden and Haarlem. You can read more about our production process here.

There are plenty of options for doing business with Secrid. To respond to your specific proposal, we ask you to send your proposal, clearly and concisely, in an e-mail to info@secrid.com. We will respond to your message as soon as possible.

Counterfeits

Our designs have inspired many companies since we launched the Secrid Cardprotector in 2009. Despite our patents, copycats keep emerging. While we do our best to stop them, it remains a time-consuming and hard task. So we realise it’s not always easy to make sure you're in possession of an original Secrid wallet. To be absolutely certain of your purchase, you can register your wallet online. Besides a certificate of authenticity you'll also receive a third year of guarantee after registration.

We also have a careful retailer policy and encourage customers to buy our products in physical shops. This way, the buyer supports the independent retailer and has the opportunity of experiencing the product before purchase. That is why we don't offer our products on platforms such as Amazon, eBay and Bol.com. As we can’t guarantee that products on such platforms are original Secrid products, we strongly advise against ordering from one of these online suppliers. To be sure of your purchase, please visit our store locator to find a Secrid retailer near you.

Many of the Secrid copycats have tell-tale differences (material, lever, type of leather, logo). In a few cases these copies are visually deceptively similar to the original, including our logo. However, their quality ranges from bad to very bad. The examples we have tested ourselves have an average lifespan of a few months.

Secrid wallets are exclusively made in the Netherlands. This way we can guarantee a high quality in terms of our products, the environmental standards and working conditions. The mechanism of an original Cardprotector can easily be operated over 250,000 times without any issues. In the unlikely event of production error, you can rely on the three-year guarantee and excellent service.